Tier 1/2 IT Support Specialist at fintech company Rapyd, handling day-to-day technical support for macOS and Windows users across the Latam region: resolving tickets (Jira Service Desk), managing endpoints (Jamf, Intune, PDQ), administering Google Workspace and Slack, running IT projects, and onboarding/offboarding employees. This is an office-first role in Bogota.
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