Azure Support Engineer

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 400+ experts, for over 20 years C&F has been delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry.

You will be responsible for:

• Monitor the health, performance and capacity of Azure platform components, including Azure Databricks and Azure Data Factory (Pipelines)

• Troubleshoot issues across the Azure ecosystem, particularly in Databricks, ensuring quick resolution and minimal disruption to the business

• Provide operational support for data pipelines, jobs, notebooks, ETL/ELT workflows, and CI/CD processes

• Collaborate with Data Engineers, Cloud Architects, and DevOps teams to resolve platform incidents

• Maintain and improve observability using Azure Monitor, Log Analytics, Application Insights, and custom dashboards

• Automate repetitive operational tasks

• Work with Azure DevOps (ADO) for CI/CD, source control, release management and deployment workflows

• Maintain documentation, knowledge base entries, runbooks, and operational procedures

• Run and document RCAs

• Ensure all internal and external customer interactions are handled professionally and with the highest level of service

What you will need:

• Excellent command of English

• Strong analytical and problem-solving skills

• Hands-on experience with Microsoft Azure (monitoring, operations, troubleshooting)

• Operational understanding and practical experience with:

• Azure Databricks (clusters, jobs, layers, notebooks, workspace operations)

• Azure Data Factory Pipelines (monitoring, debugging, triggers, integration runtimes)

• Azure DevOps (ADO) (repositories, pipelines, boards)

• Experience with automation and scripting (preferably using PowerShell, Python, Bash)

• Familiarity with Azure Monitor, Log Analytics, and alerting

• Familiarity with Power BI

• Ownership mindset and a proactive approach to improving platform reliability

• Service-oriented attitude, patience, thoroughness and good attention to detail
• Availability and readiness to exceptionally work in the late shift (16:00-00:00 CEST)
  
  

What would be an advantage:

• Certification in Azure (e.g. Microsoft Azure Fundamentals)

• Understanding of Microsoft Fabric platform

• Experience with customer support

• Understanding of ITIL fundamentals and processes

• Experience with ITSM tools (e.g. Jira, ServiceNow)

• Understanding of networking, identity, and security concepts in Azure

• Experience with CI/CD, Infrastructure as Code, and configuration management tools (Terraform, Bicep, ARM templates etc.) is a plus

• Understanding of web app concept

What we offer:

• Learning & development opportunities – after your probation period, you’ll have access to a highly flexible and generous English language reimbursement program, along with an individual development budget to use as you see fit.
• Classic benefits like private medical care, a sports card, and a preferential life insurance plan. Plus, our infamous Fruit Tuesdays and Wednesdays.
• A hybrid work setup with plenty of flexibility. Delivery teams work mostly remotely. Support teams come to the office at least once a week – as an HR team, we meet every Wednesday. On other days, you decide where you work.
• A bunch of non-work activities, including Office Day (a fun-filled day when employees from all over Poland gather at the office), POP UP integrations, various competitions from cooking to photography, and the chance to submit charity causes to our CF4GOOD program, which provides support to those in need.
• A workplace that values people and is built on collaboration, not competition. If you’re tired of toxic work environments, you’ll finally get a chance to breathe. And if you’ve been lucky with great employers so far, we’ll do our best to keep that streak going.